Q: Do you or one of the group members need special assistance at the airport or during the flight?

You can find everything about "Accessible travel" here . You can find everything about "Travelling healthy" here .

Question 1

Are discounts available for children at Eurowings?

Accepted Answer

Yes, if children aged under two travel on an adult's lap, secured with a loop belt, a fixed service fee of €25 / £21/ CHF 27 / $30 / CZK 638 / SEK 253 / NOK 254 / PLN 113 / HUF 8,799 is applicable for each leg of the flight. An extra seat will not be provided.

Children between the ages of two and 11 years (inclusive) and infants who sit in a booster seat in their own seat will receive a 20% discount on the flight price, but not on additional charges. As a rule, the child's age at the time of boarding the final flight of the booking applies.

Exceptions:

Flights under €40*
Promotional tickets
The BIZclass fare

Please note that this offer only applies to new bookings made over the internet, via our call centre or at our airport counters.

Discounts for children also apply to bookings made via our partner airlines and in travel agencies. More information on this can be obtained from the relevant airline or travel agency.

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 2

Do I have the option of downloading digital newspapers and magazines at Eurowings?

Accepted Answer

Only Eurowings gives you the option of downloading your digital newspaper or magazine before take-off when you book your flight directly at eurowings.com. To do this, just use the link on your Eurowings booking confirmation. Alternatively, go to the Eurowings Travel Media information page and enter the download code provided in your booking confirmation.

Each booking gives you access to a certain number of free downloads, which varies depending on which fare you booked. Of course, you always have the option of purchasing other digital newspapers and magazines as well.

Now you can enjoy digital travel media throughout your flight. Since 1 March 2014, electronic devices such as tablets can remain switched on and be used in flight mode during all stages of your flight (taxiing, take-off, flight, landing), as described in the FAQ "What electronic devices can I use on board?". This gives you the opportunity to download your digital magazine or newspaper from the Eurowings Travel Media portal before take-off.

The number of free downloads applies to each individual booking, regardless of the number of passengers booked. There is no legal entitlement to this service.

Media Carrier GmbH, Muthmannstr. 1, 80939 Munich, Germany, is responsible for all provision and sales of digital media.

Question 3

How many people must travel together to qualify as a group at Eurowings?

Accepted Answer

If more than 9 people are travelling together, they qualify as a group for Eurowings.

Question 4

What are the General Conditions for Group Bookings at Eurowings?

Accepted Answer

Validity

The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").

Contract of Carriage/booking

The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
The contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.

Processing via a contact person

The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.

List of names

A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.

Booking changes/cancellation

Rebooking is permitted as either a maximum of 30% of the group is rebooked or the group maintains at least one flight with the original request. Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. No more changes can be made after the scheduled departure time. For groups of 12 passengers or more, 10% of the group (rounded to the next person) can cancel up to 30 days before departure (GDS bookings: until ticket issue).

Refusal of carriage for a group member

If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the group booking price still stands. In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists.

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 5

Do you or one of the group members need special assistance at the airport or during the flight?

Accepted Answer

You can find everything about "Accessible travel" here.

You can find everything about "Travelling healthy" here.

Question 6

What is the maximum number of people for whom I can book online at Eurowings?

Accepted Answer

With our group booking tool you can book a flight for up to 220 people.

Question 7

How do I make a Eurowings group booking?

Accepted Answer

If you would like to book for a group with more than 9 people, please use our group booking tool and accept the Eurowings General Conditions of Carriage (GCC). After submitting the form, we will send you a personalized, non-binding quote via email within 2-3 business days.

If you wish to accept the offer, please send us by e-mail the commitment to conclude a binding air carriage contract based on the quote. We will then send you a confirmation of the group booking by e-mail within two working days.

Providing the names of group members

The names of the group members must be provided to us at the latest 10 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

Cancellation for more than 12 travellers

You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers. The full terms are available in our General Conditions of Carriage.

Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 5.00 p.m. (CET) by telephone on +49 (0)1806 122 345 (the international rates of your phone service provider apply) per call from mobile phones) or by email.

Please note:

If you wish to make group bookings for flights operated by partner airlines, please contact the relevant airline. The respective terms and conditions of the partner airline apply. Our partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways..

Question 8

What are the regulations for the transport of animals (e.g. dogs or cats) with Eurowings?

Accepted Answer

Eurowings only transports small dogs and cats (up to 8 kg) and only in the cabin.
In addition, the EU regulation on the veterinary requirements for the carriage of pets, which came into force on 1 October 2004, must be observed. Please read the rules before booking or ask your vet, the veterinary office or the border control point.
For safety reasons, category 1 fighting dogs (according to the classification/legislation at the place of departure), such as pit bulls and Staffordshire bull terriers, will not be transported.
In order to ensure a stress-free journey for your pet, please inform yourself before booking your flight about the import and export regulations of the country of departure, transit and arrival that apply to your pet, e.g. at the consulate. You could also ask your vet about the valid animal welfare regulations for travelling with your pet. To ensure that nothing gets in the way of your journey, it is important to obtain all necessary travel documents for your pet in advance.

Question 9

How do I register my animal at Eurowings and how much will it cost?

Accepted Answer

You can register your dog or cat in the second step of the booking process under "More services". If you have already completed your booking, you can also register your dog or cat under "My flight". Our call centre is also available to handle your reservation.

Click here for more information about booking additional services at a later date .

This table gives you more information about charges for transporting pets.

Note:

If your booking has an etix® ticket number or you booked your Eurowings flight through one of our partner airlines or a travel agent, charges may vary. Please contact the appropriate airline or your travel agent for more information about this.
All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 10

Are people with physical or mental disabilities allowed to take their assistance dog with them on board of Eurowings flights?

Accepted Answer

Of course, assistance dogs may fly with us free of charge. Please understand, however, that we are only able to carry one assistance dog per flight (not applicable for flights to and from the U.S.). We therefore recommend that you check before booking that this assistance dog place is still available, and then register your dog with us using our contact form.

Please also take into account that certain requirements apply to your assistance dog, which you can learn about on the page Accessible travel.

Please note that the entry and exit of assistance dogs are subject to special regulations in the United Kingdom and Ireland. For more information please go to: https://www.gov.uk/pet-travel-travelling-with-assistance-dogs or write to:

British Embassy
Wilhelmstr. 70-71
10117 Berlin
Germany
Tel +49 (0)30 20457-0

The aforementioned provisions governing dogs on flights from and to the United Kingdom and Ireland apply solely to assistance dogs.

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 11

Can my child travel alone with Eurowings?

Accepted Answer

Children aged 12 or older may fly alone. Children under 12 may only fly accompanied by a responsible adult. Children between the age of five and eleven may also travel accompanied by a sibling aged sixteen years or older. The child's companion must be able to assist the child at all times in the case of any unusual event. If the responsible adult does not have parental authority, we must be provided with the following written permission from an adult with parental authority.

Please note that special entry and exit conditions apply in some countries.

Unaccompanied minor service

Eurowings offers an unaccompanied minor service (UM service) for children aged from five up to and including 11. This is available on any direct flights between the following locations:

Germany (incl. domestic)
Austria
Switzerland
Palma de Mallorca (PMI)
Prague (PRG)
Stockholm (ARN)

For this purpose, please complete the unaccompanied minor form.

For teenagers between 12 and 17 years travelling alone, the availability of the unaccompanied minor service is optional on request. Our friendly staff will not only ensure the well-being of your child during the flight, but will also make sure that your child arrives safely in the destination airport.

Booking

The UM service and the corresponding flight can be booked via the call centre or at a Eurowings airport counter, but unfortunately not online or via mobile phone.

Charges

A charge will be applied per journey leg and per child. This must be paid with the booking payment.

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 12

Can I carry a pushchair on board the Eurowings plane with me?

Accepted Answer

It is not possible to take pushchairs or buggies on board the aircraft.

However, you can take so-called "pockit buggies" on board instead of a large piece of hand baggage (max. 8 kg) – e.g. if you have booked the SMART fare or added the option "2 Cabin Bags & Priority Boarding" to the BASIC fare.

Booster seats can be taken on board as well. Please observe the following FAQ: Can booster seats be used on board the Eurowings plane?

More information about pushchairs and other items of baggage can be found in the following FAQ:
What are the baggage regulations for infants/children?

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 13

Will infants and children have their own seat at Eurowings?

Accepted Answer

Infants with a booster seat and children over two years will have their own seat. Only infants under two years who sit on an adult's lap, secured with a loop-belt, will not have their own seat.

More information about travelling with booster seats

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 14

Can booster seats be used on board the Eurowings plane?

Accepted Answer

Children may use a booster seat, provided you have booked a separate seat for your child (bookings for children under the age of two can only be made via the call centre or at our airport counter).

You can take your own booster seat on board. Neither Eurowings nor its partner airlines provide booster seats.

Please note that you must check in at the airport counter if you intend to use a booster seat in the cabin. As a representative at the check-in counter will make sure the booster seat is suitable for your flight, online check-in and self-service check-in are not possible.

If you would like to bring your own car seat or child restraint system on board, please make sure:

you register the child restraint device in time via our call centre, airport service counter or use our contact form,
you book a suitable seat in advance (not in the first row, not at the emergency exit row or in a row in front of or directly behind the emergency exit),
you are using an approved car seat/child restraint device (see below),
the device is in perfect working order,
you are familiar with using the device in an aircraft,
you will attach the device to the seat, and
you agree to check in the car seat or child restraint device as checked baggage if it doesn't appear in the list of approved devices below, if it's not in an acceptable working order or cannot be attached to the passenger seat.

If a seat does not comply with requirements, our employees are authorised to prevent its use and to stow the seat in a separate location. In such cases, infants will be secured with a loop belt on the adult's lap. We regret that it will not be possible to refund the price paid for the separate seat.

You will find more information about approved booster seats on our “Travelling with children” page.

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 15

What documents do pregnant women need for the Eurowings flight?

Accepted Answer

Please note that you will need to show your maternity log on request or an up-to-date medical certificate, in order to prove that you are fit to fly.

Question 16

Can I book an Eurowings flight award online for a child under two years?

Accepted Answer

Unfortunately, premium flight tickets cannot be booked online for infants. Please contact the Miles & More service team for more information.

Question 17

What documents does my child require for the Eurowings flight?

Accepted Answer

In addition to the booking number or etix® ticket number, all travellers including infants, children and adolescents require ID.

As of 26 June 2012, every child with German nationality, regardless of age, requires their own travel document to travel abroad. Joint passports for parents and children are no longer recognised. The new regulation also applies for travel within the EU and the Schengen area.

Children under 12

As described here, children under 12 are normally required to travel with a responsible adult. If a child travels with an adult who does not have parental authority, written permission from the parent or an adult with parental authority is required. If such permission is not presented, the child will not be allowed to fly with us.

The required declaration form can be downloaded here.

Special regulations also apply for booking flights for children under 12.

Further information on this topic can be found here.

Foreign nationals

For foreign nationals living in Germany, the regulations of their homeland and the entry regulations of the destination country apply.

Special entry and exit regulations

Special entry and exit regulations apply in certain countries, such as France, Spain, Italy, Portugal, Croatia, Romania and Israel, for children travelling alone. Each passenger is responsible for ensuring they comply with these regulations. We therefore recommend that you find out the relevant requirements from the responsible authorities in good time to ensure you have all the correct documentation for the flight.

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 18

Can I use the free airport check-in service for my children?

Accepted Answer

All children up to the age of 2 are entitled to free airport check-in services, regardless of the fare purchased for them. All children aged between 2 and 11 years who are flying with Eurowings and whose tickets were purchased on or before 31 March 2020 are also entitled to free of charge airport check-in services, regardless of the fare. Children aged between 2 and 11 years who are flying with Eurowings and whose tickets were purchased after 1 April 2020 may not be entitled to the airport check-in services. As a rule, children who have a BASIC booking do not have this option as one of the advantages of their fare, while children for whom other fares have been paid can check in at the airport free of charge. However, there are exceptions, in particular for unaccompanied minors, who have the option of checking in at the airport counter free of charge, regardless of the fare purchased.

Question 19

What taxes and charges are levied at Eurowings?

Accepted Answer

All charges levied by third parties are included in the ticket price.

Charges comprise the following:

Airport charges

Aviation security fees
Airport/civil aviation taxes
Handling charges at departure and destination airports

Value-added tax (on German domestic flights)

German air traffic tax (for departures from Germany)
Based on distance: taxes in the amount of €7.50 or €23.43 (Egypt and Israel)
(plus 19% VAT within Germany)

Note:

The composition of charges may vary for flights with our partner airlines. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 20

What is included in the Eurowings ticket price?

Accepted Answer

The low ticket price that you see in the first step of the booking process includes the total ticket price including all taxes and charges.

If you add additional services to your booking that are subject to charges, the additional charges will be shown when you select them. You must pay these on top of the ticket price.

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