Question 1

What is Flex Premium?

Accepted Answer

If you have opted for a SMART or BIZclass fare, you can add the Flex Premium option during the booking process. It can be chosen separately for outgoing and return flights.

Changing bookings

Flights with Flex Premium can be changed to another travel date at no extra cost up to when online check-in closes before departure – provided the same passenger boards the same flight on the same route within our published flight schedule.

Cancellations

Can´t make your flight? Flex Premium lets you cancel your flight at no extra cost up to 40 minutes before departure – online, on your mobile phone, by telephone or in person at the airport counter.

Even after the flight departs, it is still possible to change or cancel it with Flex Premium. However, this must be done by telephone or in person at the airport counter on the same day as the originally scheduled travel date. If the flight is changed or cancelled after it has already departed, we must unfortunately charge a flat fee.

Other Eurowings bookings cannot be cancelled due to their low fares.

What is the difference between the previous Flex option and Flex Premium?

The previous Flex option will be replaced by Flex Premium. All benefits and conditions remain the same.

Furthermore, Eurowings is expanding its flexibility offers with the Flex Light option. Flex Light is currently still part of the free Eurowings Flexibility Guarantee and therefore included in every flight booking. With Flex Light you can rebook flight dates, times and routes free of charge and as often as you like up to 7 days before departure. If the new flight is more expensive, only the price difference is charged. Unlike Flex Premium, flights with the Flex Light option cannot be cancelled free of charge. Airport fees and taxes will be refunded, however.

Flex Light and Flex Premium in comparison

Flex Light	Flex Premium
As part of the Eurowings flexibility guarantee, this unlimited rebooking service is currently included in all bookings free of charge	Add this service to your booking and rebook flights free of charge, as often as you like
Change date, time and route of your flights up to 40 mins before departure	Change date and time of your flights up to 40 mins before departure
Fare difference between flights is not included	Fare difference between flights is included
Free cancellation is not included	Free cancellation is included

Question 2

What are the advantages of the Eurowings BIZclass fare?

Accepted Answer

Your premium fare for maximum comfort and first-class service.

The BIZclass fare offers our guests on short and medium-haul flights a special level of comfort: an exclusive seat in the front rows with more legroom, lounge access (subject to availability), à la carte catering and many other benefits leave nothing to be desired here either.

More about the BIZclass fare

Question 3

What fares are available at Eurowings?

Accepted Answer

You can choose between three different fares when you book your Eurowings flight:

For an overview of fares, click here.

Important:

In certain cases fares may differ, for example if a flight has been booked through one of our partner airlines. For more information, please contact the appropriate airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Footnote list

* You can book the BIZclass fare for many short-, medium- and long-haul routes.

Question 4

What benefits does the Eurowings SMART fare offer?

Accepted Answer

Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others yourself.

SMART fare is our standard fare and includes all the BASIC fare flight services, as well as one item of baggage, one item of carry-on hand baggage, airport check-in, and priority boarding.

* not available at all airports

Question 5

What benefits does the Eurowings BASIC fare offer?

Accepted Answer

Looking for a fare that lets you pay for just the services you really want?

The BASIC fare is our budget fare. It includes only the flight. Baggage, airport check-in and many other additional services can be added to your booking as needed. Our Wings Bistro offers you dining pleasure above the clouds at affordable prices.

Fares

Questions about prices & payment:

Frequently visited pages

Eurowings

Lufthansa Group

Partner