Damaged or missing baggage

If you have left an item on board one of our aircraft, please report this immediately upon arrival at the Eurowings baggage tracing desk at the airport. Lost items on board will be handed over by our cabin crew to our baggage tracing department at the airport and can be collected by you there.

All lost items that have not been collected after a storage period of one to four weeks will be sent to the Eurowings central baggage warehouse. After this period has elapsed, please enter your loss report here so that we can allocate your item as quickly as possible. Please only fill in the form if your item is not at the baggage tracing desk at the airport.
 

In general, passengers are responsible for their carry-on baggage. The liability of airlines for checked baggage is regulated by law based on the Montreal Convention.

Eurowings is not liable for signs of wear and tear such as scratches, dents or soiling as well as damage to overstuffed, overweight or improperly packed baggage. The exclusion of liability also applies to certain items in the checked baggage. A list of these objects can be found in our General Conditions of Carriage (CGT) in article 15.3.

Please report any loss of or damage to your baggage online via the Baggage Self Service or at the local Eurowings baggage tracing desk immediately upon arrival. A subsequent report in writing can be made within the legally stipulated time (postmark or automatic date of receipt is the determining factor for compliance with the reporting deadlines), but in this case the burden of proof is reversed, and you must provide evidence that the problem occurred during air transportation.