Please complete and send this form by email to our customer service when booking your flight if you require a wheelchair (of any kind) or any other mobility aid to travel. This must be registered and approved no later than 48 hours before departure in order for it to be loaded into the baggage hold or handed over to the baggage loading staff in front of the plane when boarding. You may travel with two mobility aids (e.g. wheelchair and walker) free of charge.
On arriving at your destination airport, you will receive your checked mobility aid back at the baggage carousel.
Eurowings does its best to ensure the safe transport of mobility aids. However, some factors may prevent this. For all details and possible restrictions, please refer to the type of wheelchair below that you wish to register for transport.
Manual wheelchair (WCMP):
Personal wheelchairs can be transported, even if they are not fully collapsible. Your manual wheelchair will be collected at the check-in counter or after boarding the plane and stored in the baggage hold.
Wheelchairs and mobility aids powered by unenclosed batteries (wet batteries):
These are not accepted aboard Eurowings flights.
Wheelchairs and mobility aids powered by enclosed batteries (non-spillable / WCBD):
If the wheelchair or mobility aid is battery-powered, please inform us of the type of battery used and request transport approval from our assistance team when booking or no later than 48 hours before departure. Transport conditions vary depending on the type of battery. A mobility aid safety sheet is available from us on request.
Please complete and send the form along with the technical details of the battery by email to our customer service (technical data sheet or pictures of the battery from all sides). We will determine whether the battery type is safe for transport, based on the information provided by you.
Wheelchairs and mobility aids with lithium-ion batteries (WCLB)
These devices may be transported only when they meet the following conditions:
The batteries in use must be checked (UN Manual of Tests and Criteria Part III, Subsection 38.3).
If the mobility aid has been specially designed for battery removal, the user must remove it in accordance with the manufacturer's instructions. The removed battery may not exceed 300 Wh.
Devices that use multiple batteries (removed and/or replaced) may be transported in the cabin in the following circumstances:
Maximum two (2) batteries, of which none is more than 300 Wh (including replacement batteries)
Maximum four (4) batteries, of which none exceeds 160 Wh (including max two replacement batteries)
Both the removed and the replacement batteries may be transported in the cabin in a protective case only.
In order to prevent accidental operation of the mobility aid during transport, switch the device off and remove the key (if there is one); remove the battery connectors and lock the control panel when handing the device over during check-in, at the gate or at the plane – depending on local operations.
If the mobility aid doesn't meet the safety standards, it may not be permitted for transport. For this reason, we ask you to complete and send this form along with the technical data sheet or pictures of the battery from all sides by email to our customer service when booking this service.
Maximum wheelchair dimensions
The maximum dimensions of a personal wheelchair may not exceed the following measurements:
The loading height is restricted to:
A wheelchair's maximum permitted weight is 200 kg.