Imprint

Conciliation Body for Travel & Transport

If your journey was for personal reasons and in the event of a dispute, you can appeal to the impartial cross-operator German Conciliation Body for Travel & Transport (Conciliation Body Travel & Transport , registered association) Fasanenstraße 81, 10623 Berlin, Germany:

• schlichtung-reise-und-verkehr.de

• Online complaint form

 

To be used in the event of:

• denied boarding, delay or flight cancellation;

• destruction, damage, loss or delayed transportation of baggage;

• destruction, damage or loss of items worn or carried by the passenger;

• problems faced by disabled passengers or passengers with reduced mobility when using air transport services;

• any more general disputes arising when the consumer alleges that the business is not trading fairly;

if,

• you have already contacted Eurowings and have not received an answer within two months or

• you have not reached agreement with Eurowings on the processing of your complaint or the fulfilment of your claims.

• your monetary claim is between 10 € and a maximum of 30,000 €.

• your complaint has not already been processed by a national supervisory authority, e.g. the Federal Office for Civil Aviation, is or was not pending before a court of law, and has not been settled in a similar way.

• your journey was for personal reasons.

 

We would also draw your attention to the rules of procedure of the German Conciliation Body for Public Transport (registered association).

The European Commission is also preparing a platform for online dispute resolution (ODR). You can find the platform at http://ec.europa.eu/consumers/odr/. This platform may be used to resolve complaints.

In Portugal, Decree-Law 156/2005 establishes the obligatory existence and availability of a complaints book for all suppliers of goods and service providers who have contact with the general public. The digital complaints platform can be accessed at: https://www.livroreclamacoes.pt/INICIO/.

Publication regarding the female quota of Eurowings GmbH

The ‘Act for the Equal Participation of Women and Men in Leadership Positions in the Private and Public Sector’ stipulates that the Supervisory Board of Eurowings GmbH shall determine targets for the proportion of women on the Supervisory Board and Executive Board and deadlines for achieving this. For its part, the management of Eurowings GmbH must set such targets and deadlines for the two management levels subordinate to it. 

Against this background, Eurowings GmbH first set corresponding targets in the past with a deadline to achieve these targets by 31 December 2016. New targets for the proportion of women were once again set with a deadline of 31 December 2021. The management set targets of 20 per cent of women in the first management tier and 30 per cent of women in the second tier. The Supervisory Board set a target of 30 per cent of women on the Supervisory Board of Eurowings GmbH and 0 per cent of women on the Executive Board. 

At the end of 2021, the proportion of women at the first management tier below the Executive Board was 0 per cent (target proportion: 20 per cent) and at the second tier 0 per cent (target proportion: 30 per cent). The proportion of women in management was 0 per cent (target proportion: 0 per cent) and in the Supervisory Board at 33.3 per cent (target proportion: 30 per cent).

The shortfall in the target proportions that were originally set for the two management tiers below the Executive Board is explained by the internal structure of the 'Eurowings' business segment of the Lufthansa Group and its companies. Eurowings GmbH is responsible for flight operations and – having dispensed with dedicated management tiers – has only the administrative staff required by aviation law. All other functions are sourced from a service company within the Group.