Q: How do I pay by SEPA direct debit?

What is SEPA direct debit? SEPA stands for "Single Euro Payments Area" and is designed to simplify cashless payments within the eurozone. SEPA direct debits allow you to make cashless purchases easily. You can pay for flights by direct debit up to 14 days before departure, provided that: · You have a current bank account. · Your account holds sufficient funds. When you select SEPA direct debit as your payment option at eurowings.com, you will be asked to enter your IBAN. The purchase amount will then be deducted from your account. Please note that when paying for flights by SEPA direct debit, this must be at least five work days before departure. Any costs arising from a payment cancelation or insufficient funds will be added to the travel price. Please do not make any additional bank transfers when paying by direct debit. We will contact you to discuss the following steps closer to the time. Please note: Varying direct debit conditions apply when booking flights with a partner airline at eurowings.com .

Question 1

What is PayPal?

Accepted Answer

PayPal is a free online payment service that allows you to carry out online payments securely and simply.

How do I pay with PayPal at eurowings.com?

To use PayPal, you must sign up to the service with your personal information and bank details. Registration is free. When you select PayPal as your payment option at eurowings.com, you will be forwarded to the PayPal website. Upon successful payment completion, you will then be forwarded to the Eurowings booking confirmation page.

Question 2

What is pay by invoice (RatePay)?

Accepted Answer

Paying by invoice with RatePay allows you to pay easily by bank transfer.

You can pay for your flight, including any surcharges arising from additional services, by RatePay when:

· You pay online and the total amount due is at least €20 and no more than €2,000.

· The flight price is offered in euros.

· You enter a home address that is inside the Federal Republic of Germany or Austria as your invoice and contact address during booking.

· You pass a credit check.

How do I pay by invoice at eurowings.com?

If you choose to pay by invoice, you must enter your date of birth (DD/MM/YYYY) and check the box agreeing to the general terms and conditions.

If you meet all the requirements and we accept your request to pay by RatePay, the invoice amount will be due for payment on the account of the collecting agency on the tenth working bank day following booking or, at the latest, one day before the first flight of your booking. In this respect, the day of receipt on the recipient account is the deciding factor. Please transfer the amount only to the bank account listed on the invoice issued to you.

For more information, please refer to the data privacy policy of RatePay.

Naturally, we offer an alternative method of payment, should this option not be available to you.

Please note:

This payment method may be used to settle flight bookings only.

Question 3

How do I pay with a credit card?

Accepted Answer

Which credit cards does eurowings.com accept for online bookings?

You can pay with the following credit cards:

VISA card
MasterCard
American Express (BTA & IBTA)
AirPlus

How do I pay with a credit card at eurowings.com?

If you would like to pay by credit card, you will be asked to select the card type in the "credit card/debit card" field, enter the account holder name, the card number, the expiry date, and the verification code. The booking will then be completed.

Please note: A security number is not required when paying with AMEX BTA/IBTA cards.

Question 4

How do I pay by SEPA direct debit?

Accepted Answer

What is SEPA direct debit?

SEPA stands for "Single Euro Payments Area" and is designed to simplify cashless payments within the eurozone. SEPA direct debits allow you to make cashless purchases easily.

You can pay for flights by direct debit up to 14 days before departure, provided that:

· You have a current bank account.

· Your account holds sufficient funds.

When you select SEPA direct debit as your payment option at eurowings.com, you will be asked to enter your IBAN. The purchase amount will then be deducted from your account. Please note that when paying for flights by SEPA direct debit, this must be at least five work days before departure.

Any costs arising from a payment cancelation or insufficient funds will be added to the travel price. Please do not make any additional bank transfers when paying by direct debit. We will contact you to discuss the following steps closer to the time.

Please note:

Varying direct debit conditions apply when booking flights with a partner airline at eurowings.com.

Question 5

Are my credit card details safe when I book online at Eurowings?

Accepted Answer

To ensure that your credit cards and personal information are kept as secure as possible, we use the most up-to-date Secure Sockets Layer technology (SSL with 128-bit encryption). This is the most secure method of transferring sensitive data over the Internet. We also meet the Payment Card Industry Data Security Standards (PCI DSS).

The common certification standard of international payment systems ensures secure processing and storage of all payment card details. At the beginning of 2010, Germanwings was one of the first European airlines to achieve conformity with the PCI DSS and prove this in an audit by the independent accredited auditing firm SRC Security Research & Consulting GmbH.

Note:

We recommend that you use the latest version of your browser to ensure that your transactions are processed securely.

Question 6

What payment options are available at Eurowings?

Accepted Answer

Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

Direct debit

You can pay via direct debit up to 14 days before departure as long as the following requirements are fulfilled:

You hold a current account.
Sufficient funds are available in your account.

Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

Note:

Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com.

Credit cards

You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

We accept the following credit cards:

MasterCard
Debit MasterCard
American Express
VISA Card
VISA Electron
VISA Debit Card
AirPlus

Unfortunately, we are currently unable to accept Eurocheque cards.

Please note: Cards issued in Russia are currently suspended and can no longer be accepted for payment.

PayPal

You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

Paying on invoice (RatePAY)

You can also pay for your flight and any charged additional services via RatePAY invoice if:

You book online and the amount payable is at least €20 but no more than €2,000
The flight price is given in euros
Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
You have a positive credit check

Detailed information can be found in the RatePAY data protection declaration.

If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

If you are unable to use this payment method, we can offer you an alternative payment option.

Note:

This payment method can only be used to pay for flight bookings.

Cash payments

You may only pay in cash if you book your ticket at one of our airport counters.

Vouchers

Paying for a booking with a voucher is quick and simple:

In the "Payment" step of the online booking process, select the option to pay with a voucher.
Enter your voucher code and then check the code entered and the travel services in your basket.
Click on "Confirm booking" to complete your booking.

If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

Validity

Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

Please note that conditions of use vary for purchased and promotional vouchers.

Note:

Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 7

What is a card verification code?

Accepted Answer

The card verification code is a personal, non-machine-readable security feature for credit or debit cards.
The verification code is a three-digit number that is used only for purchases made online, via fax, letter or by phone. This helps protect against misuse.
A card verification code is found solely on credit or debit cards.
The code is a randomly generated and has no connection to the 16-digit card number.

Card verification codes are labelled differently. The usual names for them are:

MasterCard: Card Validation Code (CVC)
Visa: Card Verification Value (CVV/CVV2)

Question 8

How do I pay with a debit card?

Accepted Answer

Which debit cards does eurowings.com accept for online bookings?

You can pay with the following debit cards:

MasterCard Debit
Visa Debit

Visa Electron

Corporate debit cards

Degussa Corporate Debit Card
AirPlus Corporate Debit Account

Additional data is collected during the booking process when paying with AirPlus or Degussa. Verification codes are not required.

How do I pay with a debit card at eurowings.com?

If you would like to pay by debit card, you will be asked to select the card type in "credit card/debit card" field, enter the account holder name, the card number, the expiry date, and the verification code. The booking will then be completed.

Please note: A security number is not required when paying with AirPlus cards.

Question 9

What is 3D Secure?

Accepted Answer

What is 3D Secure and how is it useful for my card?

3D Secure is the expert term for the security standards surrounding online purchases with credit or debit cards. Mastercard calls its "MasterCard Identity Check". Visa calls it "Visa Secure". American Express calls it "Safekey".

Eurowings complies with the new legal requirements and adapts all of its payment processes to the strict customer authentication standard. This strict customer authentication standard is a requirement of the second EU Directive concerning payment services (PSDII), which applies to payment service providers operating in the European Economic Area (EEA) as well as to credit or debit cards issued in the EEA. Online payments must verified by at least two of the following three elements:

1. Something that you know: Password, code word, PIN, sequence or known fact

2. Something that you own: Mobile phone, portable device, smart card, token, or badge

3. Something that you are: Fingerprint, facial recognition, voice recognition, retinal scan, or DNA

The directive's requirements for payment services heightens the security of electronic payments.

Your transactions are protected by (for example) a password or a transaction number (mTAN) sent to your phone by text message (identification processes vary between banks). This allows you to make online purchases without worry. You may also be asked to answer a security question. The security question and answer are recorded by your bank during the card registration process. Security questions are often asked in a separate pop-up window. So, make sure your browser's pop-up blocker has been deactivated.

How does 3D Secure work?

Should 3D Secure authentication be required for an online transaction, a separate window will open after you enter your card details. There you enter your password or an mTAN you've been sent. You may also be asked to answer the security question connected to your card. If all the information is correct, your bank confirms that you are the authorised cardholder and the payment process can be completed.

When using the 3D Secure system to make a payment for the first time, you will be asked to register for 3D Secure after you enter your credit or debit card details. A dialogue window from your card issuer will open and you can complete the registration process.

You can find more information about 3D Secure on your bank's website.

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