Q: What is the latest I can book a flight at Eurowings?

You can book flights with Eurowings up to 40 minutes before departure. Flights with our partner airlines can be booked up to 2 hours before departure – but only via our website. Note: You may check in no later than 40 minutes before departure. All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Q: What do I do if I lose my Eurowings booking confirmation/number, or if I never received them?

If you booked your flight online, you can view the number by going to "My flight" . Didn't book online? Not a problem. Please phone our call centre and we will send your booking confirmation to you again. As a last resort, you can also check in at our counters without a booking number by simply presenting your identification documents. Note: Do you have an etix® number but no booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? If so, please contact the appropriate airline or your travel agent. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Q: Which means of payment are accepted on board at Eurowings?

If you would like to use the on-board service on your Eurowings flight, we accept the following means of payment: Credit cards (VISA, MasterCard, Diners Club, American Express) Debit cards (V Pay, Visa Debit, Maestro, MasterCard Debit, Discover) Contacless payment (Apple Pay, Google Pay). Unfortunately, payment with cash is not possible at the moment.

Q: How do I book one-stop Eurowings flights?

You can book one-stop flights online, on your mobile phone, by telephone , at the departure airport, through one of our partner airlines or through your travel agent. How it works online: In the second step of the booking process we tell you whether the flight is non-stop or one-stop. Choose the one you want and continue with the booking. Charges: If you book your one-stop flight at the airport counter or via our call centre , we will charge a flat advisory fee . This applies per person and per route.* * "Route" is defined here as the journey from the departure airport to the final destination.

Q: What is included in the Eurowings ticket price?

The low ticket price that you see in the first step of the booking process includes the total ticket price including all taxes and charges. If you add additional services to your booking that are subject to charges, the additional charges will be shown when you select them. You must pay these on top of the ticket price.

Q: Why do taxes sometimes vary on identical routes at Eurowings?

On domestic German flights, both the net ticket price and all charges are subject to value-added tax. Ticket prices of different amounts therefore mean different amounts of value-added tax. Moreover, on some flights and some sale tickets, Eurowings covers a portion of the charges due.

Q: Can I also book flights at Eurowings on my mobile phone?

Convenience at your fingertips, anytime and anywhere: the mobile services from Eurowings allow you to find and book our attractive flights in just a few steps. Whether you use your Internet-enabled mobile phone or the even easier Eurowings app for iPhone or Android, it couldn't be more flexible! In our mobile view, click on "Book flights" and choose your preferred departure and destination airports. Also enter the travel dates and number of passengers. All available flights will then be displayed, and you can choose between our three fares: BASICfare , SMARTfare and BizClass . To complete the booking process, please follow the instructions step by step. The process is even faster if you already have an account. Haven't saved your customer details yet? No problem: during the booking process you will be given the option of registering. The next time you book, you can take advantage of the many benefits an account has to offer.

Q: What does 'Payment status: declined/pending' mean on the Eurowings pages 'My bookings' or 'Booking changes'?

The status display under "My flight" or "View booking" allows you to track the status of your payment and see when your payment has been debited successfully. Declined The status "Declined" is displayed if the payment could not be completed for some reason or if your direct debit has been returned. Please note that if payment is unsuccessful, reservations may be cancelled without warning in accordance with the Conditions of Carriage (item 4.5). Pending The status "Pending" means that authorisation is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined". Confirmed If the status "Confirmed" is displayed, both your payment and reservation have been successfully completed and your flight booking has been confirmed. If you have any questions about your payment status, our helpful call centre staff will be happy to advise you. You can check the status of your payment here.

Question 1

What taxes and charges are levied at Eurowings?

Accepted Answer

All charges levied by third parties are included in the ticket price.

Charges comprise the following:

Airport charges

Aviation security fees
Airport/civil aviation taxes
Handling charges at departure and destination airports

Value-added tax (on German domestic flights)

German air traffic tax (for departures from Germany)
Based on distance: taxes in the amount of €7.50 or €23.43 (Egypt and Israel)
(plus 19% VAT within Germany)

Note:

The composition of charges may vary for flights with our partner airlines. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 2

What is an etix® ticket number at Eurowings?

Accepted Answer

etix® electronic tickets replace paper tickets and consist of a 13-digit number in addition to the booking code. A booking code is issued with every etix® ticket number.
For example, if you book your flight on lufthansa.com or through a travel agent, you will receive an etix® ticket number that is also saved in the etix® database. When you present your number and a photo ID at the airport counter, you will receive your boarding pass.

Question 3

Can my Eurowings booking be transferred to someone else?

Accepted Answer

Yes, name changes and corrections are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

Charges

Name changes are subject only to a processing fee of €70 / £60 / 65 CHF / $76 / 1.732 CZK / 828 SEK / 790 NOK / 522 DKK / 305 PLN / 27.150 HUF / 279 AED (plus difference in current flight price). However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

The following name corrections are free of charge:

up to 3 letters
exchange first and last name
addition of a second name
write out call name
addition of second last name
name change due to marriage or divorce
Name change of an infant (<2 years) in case of e.g. a flight booking of an unborn child

Note:

If your booking is based on an etix® ticket number, we regret that no name change will be possible.

Question 4

What is the latest I can book a flight at Eurowings?

Accepted Answer

You can book flights with Eurowings up to 40 minutes before departure.

Flights with our partner airlines can be booked up to 2 hours before departure – but only via our website.

Note:

You may check in no later than 40 minutes before departure.
All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 5

What do I do if I lose my Eurowings booking confirmation/number, or if I never received them?

Accepted Answer

If you booked your flight online, you can view the number by going to "My flight".

Didn't book online?

Not a problem. Please phone our call centre and we will send your booking confirmation to you again.

As a last resort, you can also check in at our counters without a booking number by simply presenting your identification documents.

Note:
Do you have an etix® number but no booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? If so, please contact the appropriate airline or your travel agent. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 6

Which means of payment are accepted on board at Eurowings?

Accepted Answer

If you would like to use the on-board service on your Eurowings flight, we accept the following means of payment:

Credit cards (VISA, MasterCard, Diners Club, American Express)
Debit cards (V Pay, Visa Debit, Maestro, MasterCard Debit, Discover)
Contacless payment (Apple Pay, Google Pay).

Unfortunately, payment with cash is not possible at the moment.

Question 7

How do I book one-stop Eurowings flights?

Accepted Answer

You can book one-stop flights online, on your mobile phone, by telephone, at the departure airport, through one of our partner airlines or through your travel agent.

How it works online:

In the second step of the booking process we tell you whether the flight is non-stop or one-stop. Choose the one you want and continue with the booking.

Charges:

If you book your one-stop flight at the airport counter or via our call centre, we will charge a flat advisory fee. This applies per person and per route.*

* "Route" is defined here as the journey from the departure airport to the final destination.

Question 8

What is included in the Eurowings ticket price?

Accepted Answer

The low ticket price that you see in the first step of the booking process includes the total ticket price including all taxes and charges.

If you add additional services to your booking that are subject to charges, the additional charges will be shown when you select them. You must pay these on top of the ticket price.

Question 9

Why do taxes sometimes vary on identical routes at Eurowings?

Accepted Answer

On domestic German flights, both the net ticket price and all charges are subject to value-added tax. Ticket prices of different amounts therefore mean different amounts of value-added tax. Moreover, on some flights and some sale tickets, Eurowings covers a portion of the charges due.

Question 10

Can I also book flights at Eurowings on my mobile phone?

Accepted Answer

Convenience at your fingertips, anytime and anywhere: the mobile services from Eurowings allow you to find and book our attractive flights in just a few steps. Whether you use your Internet-enabled mobile phone or the even easier Eurowings app for iPhone or Android, it couldn't be more flexible!

In our mobile view, click on "Book flights" and choose your preferred departure and destination airports. Also enter the travel dates and number of passengers. All available flights will then be displayed, and you can choose between our three fares: BASICfare, SMARTfare and BizClass.

To complete the booking process, please follow the instructions step by step.

The process is even faster if you already have an account. Haven't saved your customer details yet? No problem: during the booking process you will be given the option of registering. The next time you book, you can take advantage of the many benefits an account has to offer.

Question 11

What does 'Payment status: declined/pending' mean on the Eurowings pages 'My bookings' or 'Booking changes'?

Accepted Answer

The status display under "My flight" or "View booking" allows you to track the status of your payment and see when your payment has been debited successfully.

Declined

The status "Declined" is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

Please note that if payment is unsuccessful, reservations may be cancelled without warning in accordance with the Conditions of Carriage (item 4.5).

Pending

The status "Pending" means that authorisation is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

Confirmed

If the status "Confirmed" is displayed, both your payment and reservation have been successfully completed and your flight booking has been confirmed.

If you have any questions about your payment status, our helpful call centre staff will be happy to advise you.

You can check the status of your payment here.

Question 12

Will I receive a ticket when I book a Eurowings flight?

Accepted Answer

No. Depending on the type of booking, you will receive a booking confirmation number or etix® ticket number instead of a ticket from us. When you present this at the counter or enter this number during web or mobile check-in or at the self-service check-in kiosk, you will receive your boarding pass.

Important:

When you book flights with our partner airlines, you will receive booking confirmations by email only. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 13

Are discounts available for children at Eurowings?

Accepted Answer

Yes, if children aged under two travel on an adult's lap, secured with a loop belt, a fixed service fee of €25 / £21/ CHF 27 / $30 / CZK 638 / SEK 253 / NOK 254 / PLN 113 / HUF 8,799 is applicable for each leg of the flight. An extra seat will not be provided.

Children between the ages of two and 11 years (inclusive) and infants who sit in a booster seat in their own seat will receive a 20% discount on the flight price, but not on additional charges. As a rule, the child's age at the time of boarding the final flight of the booking applies.

Exceptions:

Flights under €40*
Promotional tickets
The BIZclass fare

Please note that this offer only applies to new bookings made over the internet, via our call centre or at our airport counters.

Discounts for children also apply to bookings made via our partner airlines and in travel agencies. More information on this can be obtained from the relevant airline or travel agency.

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 14

How do I book extra services at Eurowings?

Accepted Answer

How it works:

Under "More services"you can choose the services you want for your outbound and return flights
Click here to see an overview of extras, including prices and fees

Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 599 882 22 (5.00 a.m. – 12.00 midnight CET) *

Important:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

* €0.20 per call from landlines – €0.60 per call from mobiles

Question 15

How do I receive an invoice?

Accepted Answer

After booking, you will receive a confirmation email, which is also your passenger receipt and serves as your invoice. The passenger receipt is also attached as a PDF in the email which can be downloaded and printed.

If you need your company address on the passenger receipt, please make sure to enter the address in the last step of the booking process.

Invoicing & Booking

Questions about invoicing & booking

Frequently visited pages

Eurowings

Lufthansa Group

Partner