Can I carry Zamzam water on a Eurowings flight?

You can carry one package of up to five litres of Zamzam water for free in addition to your checked baggage allowance. It must be safely packed and labelled in a sealed plastic container, covered by a protective cardboard box. Up to 100 ml may also be carried in hand baggage. The transportation of the Zamzam Waters is only free of charge on the flight from Jeddah; for any connecting flights, the weight of the water must be included in the additional baggage allowance booked. Keep in mind that you can only carry Zamzam water from Jeddah if you hold an Umrah or Haj visa. This applies to all guests, including GCC nationals.

What is important to know about baggage on a one-stop Eurowings flight?

After you have handed over your baggage during check-in at the departure airport, it is automatically checked in through to your destination, allowing you to transfer conveniently without your baggage. Attention: For customs reasons, it is unfortunately not possible to check baggage through on flights from non-Schengen and/or non-EU departure airports such as Istanbul or Izmir with a transfer in Berlin. For this reason, we ask you to collect your baggage after you arrive in Berlin and proceed with it to the Eurowings transfer counter in the main hall. There you will get your boarding pass for your onward flight. The transfer counter is marked with signs and is located right next to the regular check-in counter – just 100 meters from the baggage claim hall. Charges The baggage surcharge and any surcharge for excess baggage are only due once and cover the entire route, from the departure location through the transfer location to the destination airport. Click here to find out where to get your boarding pass for your onward flight. Note: All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines` flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines` own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Which checked-in baggage items will Eurowings not assume liability for?

We do not assume liability for certain items, should these be damaged as part of checked-in baggage. A list of these items can be found in our General Conditions of Carriage (GCC) in Article 15.3 (Damage to Baggage).

What may I pack in my baggage and what is prohibited at Eurowings?

For security reasons, your baggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed. Knifes, scissors and sharp items are with the exemption of prohibited weapons generally allowed. Please ensure that all sharp items in the checked baggage are protected from puncturing the bag shell to avoid injuries during loading and unloading of the aircraft. More information can be found in the GCC (General Conditions of Carriage) . Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here . If your device/item is not listed, please send us your query by email to service@eurowings.com . Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section `Passengers with wheelchairs`. Note: All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines` flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines` own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

What regulations apply for carrying liquids in hand baggage at Eurowings?

In addition to all other hand baggage regulations, the following regulations regarding carrying liquids on aeroplanes apply for all departures within the EU and in several other countries, including Switzerland, Russia, Iceland, Croatia, Israel, Egypt, Morocco, Tunisia and Norway: All liquids (such as cosmetics and toiletries, gels, pastes, creams, lotions, mixtures of liquids and solids, perfumes, pressurised containers, cans or water bottles) and wax and gel-like products may only be carried on board in containers holding up to 100 ml or 100 g. These liquids and products must be packed in a transparent, resealable and fully closed plastic bag (max. capacity 1 l). No such plastic bags are available at our check-in area so travellers must ensure they obtain one in advance, for example a freezer bag from the supermarket. Prescribed medication and baby food may also be carried in hand baggage if the traveller can prove that they will be required during the flight. Our recommendation: Store all liquids and gels that you will not require during your flight in your checked baggage to ensure a quicker boarding process. Liquids from Travel Value or duty-free shops You may purchase liquids, gels and cream products in containers greater than 100 ml tax-free at airport shops and on board if they are sealed in a security tamper evident bag (STEB) along with the receipt at the time of purchase. If purchasing items on board, please ask the flight crew to seal them for you. Please note that due to high demand there may no longer be any more STEBs on board. You may take these items onto your connecting flight in your hand baggage if the seal is left intact and the receipt is in the bag. This applies to all departures from and via EU airports, including Norway, Iceland and Switzerland. We strongly recommend getting informed about the regulations specific to the destination or transit country prior to the flight. We assume no liability for products that are opened or confiscated during transit or when exiting the plane. Find out more on the website of the Federal Ministry of the Interior . Note: Products and bags that do not comply with requirements or are not closed with a rubber band or similar must be handed over to security. Eurowings accepts no liability for any belongings brought along by passengers which must be handed over to security. Download information in PDF format. Note USA: The US Transport Security Administration (TSA) has amended the security regulations for flights to the USA from 30 June 2018. In addition to the existing restrictions on liquids (1 litre in total, no more than 100 ml per single container), the list of banned items has been expanded to include powders or powder-like substances. Passengers are generally no longer permitted to carry powder or powder-like substances with a total volume of more than 350 ml in their hand baggage. Powder or powder-like substances less than 350 ml in volume may also be prohibited from hand baggage if, for example, there are any doubts about the identity of the substance. For this reason, Eurowings recommends that all passengers travelling to the USA either refrain from taking powder or powder-like substances, or pack these in their checked-in baggage. There are also special local regulations at domestic airports in the USA. You should make local enquiries about these. Please also note that changes may occur, even at short notice. Please visit the TSA`s homepage for up-to-date information for the USA and special provisions for duty-free products. Please note that there are increased security checks for all departures to the USA and you should therefore expect longer waiting times at the airport. We recommend that you arrive early at the airport. Transit passengers are kindly requested to proceed quickly to their connecting gate for their onward flight to the USA. All electronic devices (smartphones, tablets, notebooks, etc.) will have to go through a security check, but can still be taken into the cabin. Electronic devices that are in a protective case or sealed in plastic must be taken out of the protective cover or plastic during the screening process.

Baggage

On this page you can find everything you need to know about the options for checking in baggage which are offered by Eurowings. We inform you about baggage and hand baggage as well as sports and special baggage. Furthermore, we provide information on items which are prohibited to transport and how you will be compensated if your baggage is lost or damaged. Which baggage-related topic would you like to know more about?

Questions about baggage:

Declaration of value

If you declare a value for your checked baggage, the liability limit may be increased in the event of loss or damage to the baggage.

Liability for your baggage is governed by the Montreal Convention. Compensation is calculated in what are known as Special Drawing Rights (SDRs). The Special Drawing Right is an artificially created unit of account of the International Monetary Fund (IMF). The maximum liability amount is currently 1,288 SDRs and currently corresponds to the equivalent of around €1,500. The exchange rate is subject to fluctuations and is determined by the International Monetary Fund.

You must submit such a declaration of value in writing, which contains your items to be declared, at the check-in counter. A 5% surcharge on the value of your baggage as declared on the declaration of value will be levied at check-in. If your flight journey includes a return flight as well as an outgoing flight, you must submit a separate declaration of value for this flight. If the declaration of value is too low, Eurowings is still only liable up to the declared value. Our General Conditions of Carriage (GCC) also apply.

Baggage

Questions about baggage:

Declaration of value

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