Q: What happens if my lost baggage is not found?

In the unfortunate and rare event that your baggage cannot be found even after 21 days , we will assume that it has been lost. In this case, you are entitled to compensation . The amount payable will depend on the contents of your baggage and any receipts you can produce as proof of purchase. In this case, please send us an email to baggage@eurowings.com with your reference number from the myBag portal. Even if we have declared your baggage lost at this time, we will keep the details in our system and notify you immediately, if we find your baggage at a later date.

Question 1

Which checked-in baggage items will Eurowings not assume liability for?

Accepted Answer

We do not assume liability for certain items, should these be damaged as part of checked-in baggage. A list of these items can be found in our General Conditions of Carriage (GCC) in Article 15.3 (Damage to Baggage).

Question 2

How can I claim my baggage insurance?

Accepted Answer

If you have taken out your own travel or baggage insurance, you may be able to claim your loss from your insurer. If you need a letter from us regarding the damage that has occurred, which you can forward to the insurance company, please send us an e-mail.

Question 3

What happens if my lost baggage is not found?

Accepted Answer

In the unfortunate and rare event that your baggage cannot be found even after 21 days, we will assume that it has been lost. In this case, you are entitled to compensation. The amount payable will depend on the contents of your baggage and any receipts you can produce as proof of purchase. In this case, please send us an email to baggage@eurowings.com with your reference number from the myBag portal.

Even if we have declared your baggage lost at this time, we will keep the details in our system and notify you immediately, if we find your baggage at a later date.

Question 4

Do I have a right to a replacement if my baggage is lost or delayed?

Accepted Answer

If we are unable to deliver your baggage the same day after arrival at your destination (excluding home destination), we will of course, contribute to the necessary expenses – such as clothes or drugstore items. Refunds are up to €30 per person per day for a maximum of three days (up to €90 per person in total).

Please submit your receipts here within 21 days of arrival.

Note: Passengers have an obligation to minimise damages; this means that expenses must be kept as low as possible in the event of temporary loss of baggage.

Question 5

What are the statutory reporting deadlines for delays or damage to my baggage and for replacement purchases?

Accepted Answer

Please report any loss or damage of your baggage to the Eurowings baggage tracing desk at the airport or online via our Baggage Self Service immediately after arrival.

A subsequent written report is possible within the statutory period, but the burden of proof is reversed and you must provide evidence that the problem occurred during air transport.

Please note that the postmark or the automatic date of receipt by e-mail is decisive for compliance with the reporting deadlines.

Compensation

Questions about compensation:

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