Question 1

When should my train arrive at the Eurowings airport at the latest?

Accepted Answer

In order to ensure you arrive at the airport in time, you should choose your connections so that you arrive at the airport at the latest 2 hours before your plane is scheduled to take off. Eurowings accepts no liability if a flight is missed as a result of bus or train delays. All passengers are responsible for ensuring that they arrive at the airport in time.

Question 2

Can passengers travel with a wheelchair at Eurowings?

Accepted Answer

Yes, we can carry up to five passengers with wheelchairs per flight (not applicable for flights to and from the U.S.), provided that the mobility aids do not have wet-cell batteries or unsealed or non-leakproof batteries. The carriage of larger groups of passengers with wheelchairs is only possible if agreed with us in advance.

If your wheelchair is battery powered and has leakproof dry-cell or gel batteries, you must ensure that the battery is not connected and ready for use and that the poles are secured against a short circuit and isolated. The battery must also be attached securely to the wheelchair. We will of course carry your mobility aids free of charge.

Registering wheelchairs online

We recommend that you register your wheelchair with us when you book your flight, either via our mobile services or online:

In the second step of the online booking process, click on "More services" under "Special flight services".
Select your required services for both the outward and return journey, in this case the transport of a wheelchair.

Adding a wheelchair at a later date

You can also add your wheelchair to your booking up to before web check-in closes before departure, either online or via our mobile services:

Log in on the "My flight" page.
Click on "Add services" and then on "Special flight services".

More information on adding services at a later date can be found here.

If you would like to book additional services over the telephone or if you have any questions, our employees at our call centre will be happy to assist you.

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.
You can of course bring your wheelchair free of charge on Eurowings flights booked with one of our partner airlines or at a travel agency. For more information, please contact the relevant airline or your travel agency.

Question 3

Which means of payment are accepted on board at Eurowings?

Accepted Answer

If you would like to use the on-board service on your Eurowings flight, we accept the following means of payment:

Credit cards (VISA, MasterCard, Diners Club, American Express)
Debit cards (V Pay, Visa Debit, Maestro, MasterCard Debit, Discover)
Contacless payment (Apple Pay, Google Pay).

Unfortunately, payment with cash is not possible at the moment.

Question 4

Are food and drink available on Eurowings flights?

Accepted Answer

Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

BIZclass-Tarif

If you have booked a flight on a Short or medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

Question 5

What services are available for passengers with disabilities at Eurowings?

Accepted Answer

Passengers with disabilities can of course board the plane first. If you and your companion require additional help when checking in, boarding or on the way to your seat, we are on hand to offer assistance. Naturally, these additional services are available free of charge.

Adding additional services

In the second booking step, various assistance options can be added to your booking under "More services". Here, you can also register that you are bringing a wheelchair. However, you can also amend your booking and add additional services at a later date, up to before web check-in closes before departure – in the "My flight" section.

More information on adding services to your booking at a later date can be found here.

If you have any further questions, our competent employees at our call centre will be happy to assist you.

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 6

When must passengers be accompanied by a companion on Eurowings flights?

Accepted Answer

For safety reasons, passengers who are completely immobile must be accompanied on Eurowings flights. Passengers who are unable to orientate themselves independently must also be accompanied. You will need to provide your disabled pass marked with category ‘B’ to show that you need to be accompanied when travelling.

Please note: to make a booking for or to register an accompanying person, please call the Eurowings service centre.

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 7

What electronic devices can I use on board a Eurowings plane?

Accepted Answer

Since March 2014, the use of electronic devices (such as tablets, smartphones and MP3 players) has been permitted on board all Eurowings flights, provided that the devices are set to flight mode. Hearing aids and pacemakers also pose no problem.

Special regulations in the emergency exit rows

Passengers sitting in rows with emergency exits must store their electronic devices securely in their hand baggage or in the seat pocket during take-off and landing. This regulation applies to all Airbus A319 and A320 planes operated by Eurowings.

Please note that instructions issued by the flight crew must be complied with.

The use of the following devices is prohibited:

Mobile phones that are not in flight mode
Devices that are operated via wireless technology (such as walkie-talkies or remote-controlled devices).

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Question 8

Do I have to go through security again before taking a Eurowings connecting flight?

Accepted Answer

If your Eurowings journey involves taking a connecting flight in Berlin or Hanover, you will have to go through security again.

If you are taking a connecting flight in Cologne or Stuttgart, you will only have to go through security again if you are arriving from a non-Schengen state and/or a non-EU member state.

Always follow the current regulations on hand baggage.

Question 9

What do I have to consider if I have booked a Eurowings flight in combination with another airline?

Accepted Answer

At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

If you have booked a Eurowings flight in combination with a flight from another airline, unfortunately even the segments of the trip carried by Eurowings cannot be viewed or managed using Eurowings online services. This concerns services such as check-in, flight status, booking changes and adding reservations, among others.

You can find useful information about flights booked at eurowings.com in combination with other airlines here.

Question 10

Do I need a visa to enter one of the countries Eurowings flies to?

Accepted Answer

That depends on your nationality and your travel destination. For this reason we regret we are unable to give you a more detailed answer to this question.

Please go to the local consulate or tourist information office of your destination country well before your flight. It is your responsibility as the passenger to have all necessary documentation ready on arrival.

Question 11

Why is my Eurowings flight operated by a partner airline?

Accepted Answer

At Eurowings, we are looking to grow. This means more flights, more destinations and, most of all, more Eurowings. No other airline in Europe is growing as fast as we are. But expanding a fleet like ours takes more than just a few months. So, in the meantime, we will be relying on our strong, renowned partner airlines.

In order to compensate particularly high demand weeks and months during the peak season and to bring our passengers to their desired destination, we use additional aircraft from our airline partners airBaltic, Avion Express Malta and TUIfly at selected locations. Even if the product differs slightly from our usual standard on-board product in some cases, this still allows us to offer many destinations in our flight program. Safety remains our top priority: All airline partners are selected according to the highest quality and safety standards of the Lufthansa Group and the aircraft are maintained accordingly. That is why certain aspects of our offer may be modified for some Eurowings flights. This applies to both the range of on-board services and cabin design. Of course, we will bring you to your destination safely and on time. We hope you enjoy the flight. Thank you for your understanding.

You will find useful information about our partner airlines here.

Question 12

At which departure Eurowings airports will I find a lounge?

Accepted Answer

You can use our practical lounge finder to see at which Eurowings departure airports you will be able to use a lounge.

Question 13

Can I take a companion into the lounge with me free of charge at Eurowings?

Accepted Answer

If you have booked the SMART or BIZclass fare as a Miles & More senator, you can take one accompanying person and your own children under the age of 18 into the Lufthansa Lounges and into the lounge THE LOFT by Brussels Airlines free of charge. With Austrian Airlines, Eurowings and Swiss Lounges, you can take one accompanying person with you free of charge.

If you are a Miles & More HON Circle member and have booked the SMART or BIZclass fare, you may take one accompanying person as well as a partner and your own children under the age of 18 into the Lufthansa Lounges and into the lounge THE LOFT by Brussels Airlines. With Austrian Airlines, Eurowings and Swiss Lounges, you can take one accompanying person with you free of charge.

Unfortunately, it is not possible to take accompanying persons into other lounges.

Question 14

Berlin Airport (BER) – personal time slot for security checks

Accepted Answer

You can now reserve your free time slot for the security check at Berlin Airport (BER) with BER Runway. You can make your reservation 72 hours, and up to 60 minutes, before your flight (90 minutes if you have to go through passport control).

The BER Runway is in Terminal 1. Please have your boarding pass and BER Runway reservation ready for inspection.

You can reserve your BER Runway time slot here.

Question 15

Hannover Airport (HAJ) – personal time slot for security checks

Accepted Answer

Avoid waiting times at the security checkpoint by booking your personal time slot for the security check free of charge with HAJway. You can make your reservation 48 hours, and up to 60 minutes, before your flight.

HAJway is in Terminal A. Please have your boarding pass and HAJway reservation ready.

You can reserve your HAJway time slot here.

Question 16

Dusseldorf Airport (DUS) – personal time slot for security checks

Accepted Answer

You can now reserve your free 15-minute time slot for the security check at Dusseldorf Airport (DUS) with DUSgateway. You can make your reservation, valid for up to five people, 72 hours, and up to 60 minutes, before your flight (90 minutes with passport control).

You will find the DUSgateway at the entrance to Gate B, next to the usual entrance to the security checkpoint. Please have your boarding pass ready so that your DUSgateway reservation can be recognised automatically.

You can reserve your DUSgateway time slot here.

Question 17

Manchester Airport (MAN) – personal time slot for security checks

Accepted Answer

Avoid waiting times at the security checkpoint by booking your personal 15-minute time slot for the security check at Manchester Airport (MAN). A separate entrance takes you directly to the security checkpoint, saving you stress and setting you up for a relaxed flight.

You can reserve your personal time slot here.

Question 18

Hamburg Airport (HAM) – personal time slot for security checks

Accepted Answer

Avoid waiting times at the security checkpoint by booking your personal time slot for the security check free of charge with Slot&Fly. You can make your reservation 72 hours, and up to 60 minutes, before your flight.

The Slot&Fly is in Terminal 1. The entrance to the Slot&Fly lane is located to the right of the entrance to the security checkpoint. The entrance is clearly marked – look for the Slot&Fly logo. Please have your boarding pass and Slot&Fly reservation ready.

You can reserve your Slot&Fly time slot here.

Question 19

Cologne/Bonn Airport (CGN) – personal time slot for security checks

Accepted Answer

Avoid waiting times at the security checkpoint by booking your personal time slot for the security check free of charge with CGNGateWay. You can make your reservation 72 hours, and up to 60 minutes, before your flight.

The CGNGateWay is in Terminal 1. Please have your boarding pass and your CGNGateWay reservation ready.

You can reserve your CGNGateWay time slot here.

Question 20

At what point is travel insurance officially in effect at Eurowings?

Accepted Answer

When you check in for a flight (in the case of check-in the previous evening, when your passport and boarding pass are checked)
When you take delivery of your rental car
When you check in to your hotel
When you board a train (if your travel insurance covers the train trip or when you transfer to the insured carrier).

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