Question 1

Do I have to go through security again before taking a Eurowings connecting flight?

Accepted Answer

If your Eurowings journey involves taking a connecting flight in Berlin or Hanover, you will have to go through security again.

If you are taking a connecting flight in Cologne or Stuttgart, you will only have to go through security again if you are arriving from a non-Schengen state and/or a non-EU member state.

Always follow the current regulations on hand baggage.

Question 2

What do I have to consider if I have booked a Eurowings flight in combination with another airline?

Accepted Answer

At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

If you have booked a Eurowings flight in combination with a flight from another airline, unfortunately even the segments of the trip carried by Eurowings cannot be viewed or managed using Eurowings online services. This concerns services such as check-in, flight status, booking changes and adding reservations, among others.

You can find useful information about flights booked at eurowings.com in combination with other airlines here.

Question 3

Do I need a visa to enter one of the countries Eurowings flies to?

Accepted Answer

That depends on your nationality and your travel destination. For this reason we regret we are unable to give you a more detailed answer to this question.

Please go to the local consulate or tourist information office of your destination country well before your flight. It is your responsibility as the passenger to have all necessary documentation ready on arrival.

Question 4

Why is my Eurowings flight operated by a partner airline?

Accepted Answer

At Eurowings, we are looking to grow. This means more flights, more destinations and, most of all, more Eurowings. No other airline in Europe is growing as fast as we are. But expanding a fleet like ours takes more than just a few months. So, in the meantime, we will be relying on our strong, renowned partner airlines.

In order to compensate particularly high demand weeks and months during the peak season and to bring our passengers to their desired destination, we use additional aircraft from our airline partners airBaltic, Avion Express Malta and TUIfly at selected locations. Even if the product differs slightly from our usual standard on-board product in some cases, this still allows us to offer many destinations in our flight program. Safety remains our top priority: All airline partners are selected according to the highest quality and safety standards of the Lufthansa Group and the aircraft are maintained accordingly. That is why certain aspects of our offer may be modified for some Eurowings flights. This applies to both the range of on-board services and cabin design. Of course, we will bring you to your destination safely and on time. We hope you enjoy the flight. Thank you for your understanding.

You will find useful information about our partner airlines here.

Question 5

At which departure Eurowings airports will I find a lounge?

Accepted Answer

You can use our practical lounge finder to see at which Eurowings departure airports you will be able to use a lounge.

Question 6

Can I take a companion into the lounge with me free of charge at Eurowings?

Accepted Answer

If you have booked the SMART or BIZclass fare as a Miles & More senator, you can take one accompanying person and your own children under the age of 18 into the Lufthansa Lounges and into the lounge THE LOFT by Brussels Airlines free of charge. With Austrian Airlines, Eurowings and Swiss Lounges, you can take one accompanying person with you free of charge.

If you are a Miles & More HON Circle member and have booked the SMART or BIZclass fare, you may take one accompanying person as well as a partner and your own children under the age of 18 into the Lufthansa Lounges and into the lounge THE LOFT by Brussels Airlines. With Austrian Airlines, Eurowings and Swiss Lounges, you can take one accompanying person with you free of charge.

Unfortunately, it is not possible to take accompanying persons into other lounges.

At the airport

Questions about services at the airport:

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Lufthansa Group

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