Q: Can I cancel my Eurowings booking?

If you added the Flex Premium option during your booking of the SMART or BIZclass fare, you can cancel your flight free of charge until the online check-in closes before departure. You can do this in one of four ways: On our website in the My trip section Through our mobile services in the Manage Booking section Through our call centre At our airport counter A cancellation with Flex Premium is possible, even after flight departure, on the same day as the originally booked travel date – but only if this is done by phone with the call centre on the same calendar day of the originally booked travel date. If the cancellation is made after the end of the original departure date, a fee will be charged. If you have selected a different fare, the low booking price prevents its cancellation.

Question 1

Can I cancel my Eurowings booking?

Accepted Answer

If you added the Flex Premium option during your booking of the SMART or BIZclass fare, you can cancel your flight free of charge until the online check-in closes before departure. You can do this in one of four ways:

On our website in the My trip section
Through our mobile services in the Manage Booking section
Through our call centre
At our airport counter

A cancellation with Flex Premium is possible, even after flight departure, on the same day as the originally booked travel date – but only if this is done by phone with the call centre on the same calendar day of the originally booked travel date. If the cancellation is made after the end of the original departure date, a fee will be charged.

If you have selected a different fare, the low booking price prevents its cancellation.

Question 2

What options do I have if I can`t make my Eurowings flight?

Accepted Answer

If you can`t make your flight, you have three options:

1. Booking change to another date

The booking for flights can only be changed to another available travel date up to the before web check-in closes before departure – provided the flight is made by the same person on the same route and within our published flight schedule. It is easiest to make the booking change yourself directly online or through our mobile services.

The following Flex options apply for flight bookings made on or after 26 October 2023:

Standard allows you to make booking changes at a price of €50 / £43. Booking changes with Flex Standard are subject to a fee. In addition, we charge a processing fee for booking changes made by telephone or in person.
Flex Light (must be purchased when the flight is booked) allows a one-time booking change of a single flight up to 40 minutes before departure.
Flex Premium (must be purchased when the flight is booked): If you added the Flex Premium option when booking the SMART fare or BIZclass fare, you can change the booking of your flight for free up to before web check-in closes before departure. For other bookings, there is a flat charge per passenger and route; you can find the amount in our schedule of charges (Article 17 "BKG" or "NC1"). In addition, the airfare is determined by the relevant fare level for the applicable route at the time of the booking change. The refund of any lower amount is excluded.

Change booking online

Costs

We charge a fee for changing bookings with Standard. We also charge a processing fee for changing bookings by telephone or in person. Flights booked with Flex Light or Flex Premium on or after 26 October 2023 are not subject to these charges. You can find more about flexible solutions from Eurowings here.

2. Name change

You can transfer your flight to another person by telephone via our call centre for a fee – but only before the closing of web check-in prior to departure (or, if several routes have been booked, before the closure of web check-in prior to the departure time of the first flight). Have your booking code ready.

3. Cancellation

If you added the Flex Premium option when booking the SMART fare or BIZclass fare, you can cancel your flight up to 40 minutes before departure at no cost. Unfortunately, other bookings cannot be cancelled due to the lower prices, but the travel date can be changed online in My Travel, or the flight can be transferred to another person by telephone for a fee. Changes to the route are not possible.

You have four options for cancelling a flight in the SMART or BIZclass fare with Flex Premium:

Cancel online via our website
Via our mobile services in the "Manage Booking" section
Via our call centre
At our airport counters

Cancellations are also still possible after the departure on the original travel date with Flex Premium. These are free, but must be confirmed by telephone or personally at the airport counter on the same calendar day of the originally booked travel date. If a booking change or cancellation is made after the end of the original departure date, a fee will be charged.

Note:

Do you have an etix® ticket number rather than a booking number? Did you book a flight on a partner airline at eurowings.com or a Eurowings flight with one of our partner airlines or with a travel agent? Then please contact the appropriate airline or your travel agent for this matter.

For tickets booked via a travel agent, we also recommend you contact them. If you do not receive a prompt answer or it seems necessary for other reasons, please contact us again for further processing.

All regulations apply for Eurowings flights with an EW flight number, regardless of the airline performing the flight. On flights with our partner airlines which do not have an EW flight number, the terms of the respective airline apply. These can be seen on that airline`s website. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada, and All Nippon Airways.

Cancellations

Questions about cancelling a booking:

Frequently visited pages

Eurowings

Lufthansa Group

Partner