Question 1

How do I redeem Eurowings flight vouchers?

Accepted Answer

Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

How it works:

Select your desired flight and then the "Voucher" payment method.
If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method.
If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

Validity

Vouchers may only be redeemed against Eurowings flights. Bookings may be changed in accordance with the GCC.
Vouchers may also be used to pay for additional services that are directly related to the flight, either at the time of the initial booking or at a later date.

Exceptions

Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars, or insurance).
We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

Promotional vouchers

Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

Terms of Use for promotional vouchers

Question 2

How long are Eurowings flight vouchers valid for?

Accepted Answer

You can redeem our Eurowings flight vouchers any time before the end of the third year after purchase. Vouchers may not be extended or exchanged for cash.

Please note that vouchers may not be used until we have received payment or, at the very least, 24 hours after purchase. If payment is made via direct debit, the voucher may only be used 5 days after payment.

Promotional vouchers

Separate terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns:

Terms of Use for promotional vouchers

Question 3

My voucher was valid for a year. Has the period of validity now been extended to three years?

Accepted Answer

All flight vouchers that were originally issued with a one-year period of validity are now valid for three years. As long as the flight voucher is still valid, it may be used as a payment method at eurowings.com for any Eurowings route. Your new flight must be booked within three years, but the flight may be for a later date.

The current conditions of use are available here.

Flight vouchers

Questions about flight vouchers:

Frequently visited pages

Eurowings

Lufthansa Group

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