My codeshare flight is delayed. What do I do?

In the event of flight delays, the operating airline responsible for the delay is also responsible for looking after the customers. This includes rebooking and other services such as meal and accommodation vouchers, if required. Please contact the operating airline for assistance.

My codeshare flight has been cancelled. What do I do?

In the event of flight cancellations, the operating airline responsible for the delay is also responsible for looking after the customers. This includes rebooking and other services such as meal and accommodation vouchers, if required. Please contact the operating airline for assistance.

What do I do if my baggage has not arrived or has been lost?

If your baggage has not arrived or has been lost, the operating airline is responsible for handling it. Any refunds or compensation payments will also be made by the operating airline. Please contact the operating airline. For flights operated by Eurowings (EW), you can find additional information about damaged or missing baggage here .

What are my passenger rights?

Eurowings flight: Here is an overview of your passenger rights in the event of a flight disruption by Eurowings (EW): flight disruption . Codeshare flight: In the case of a codeshare flight, i.e. a flight offered by several airlines under their own flight number, your claim is always directed against the airline that actually operated the flight.

Where can I find the contact details of the partner airlines?

In case of flight disruption, you can find the contact details of Eurowings and our partner airlines here: Eurowings (EW): Contact SmartWings (QS): Contact

Flight Disruptions

On this page you can find out everything you need to know about flight disruptions on flights operated by our partner airlines and Eurowings. We inform you about the steps you have to take in case of a flight disruption, the contact forms and phone numbers of our partner airlines, as well as other important information.

What do I need to know in the event of a flight disruption?

The most important information regarding flight disruptions at a glance:

The operating airline is responsible for rebookings, delays, cancellations, complaints and general flight irregularities.
For flights operated by Eurowings (EW), you can find more information on flight disruptions here.

Flight Disruptions

What do I need to know in the event of a flight disruption?

Questions around flight disruptions:

Frequently visited pages

Eurowings

Lufthansa Group

Partner