Question 1

Can my assistance dog travel with me in the cabin on Eurowings flights?

Accepted Answer

Recognised assistance dogs (so-called Service Animals/SVAN) such as guide dogs for the blind, signal dogs, diabetic alert dogs or epilepsy dogs can be taken free of charge in the cabin on all flights operated by Eurowings. Please register the animal by e-mail up to 72 hours before departure, stating size, age and breed. To do so, send this form to our Customer Service.

Eurowings only accepts trained assistance dogs in the cabin. Emotional support/therapy dogs (so-called Emotional Support Animals/ESAN) are not classified as assistance dogs and travel under the usual transport conditions for pets.

Question 2

What services does Eurowings offer for passengers with impaired sensory perception (e.g. visual impairment or hearing impairment)?

Accepted Answer

As a blind or hearing-impaired passenger, you can start your journey without having to undergo an air travel fitness assessment. We offer the following assistance to passengers with visual impairment or hearing impairment:

Individual information about delays and other travel matters
Individual personal safety briefings
Assistance when transferring to a connecting flight
Assistance in disembarking and reaching the airport exit at destination
Assistance at the airport (only for passengers with visual impairment)

Question 3

In which cases may a passenger only travel with an accompanying person and not alone?

Accepted Answer

In the following cases, an adult companion travelling together with a passenger with reduced mobility or sensory perception is necessary for safety reasons:

the passenger cannot assist in his/her own evacuation (must be carried, for example)
the passenger cannot orientate him/herself independently
the passenger is unable to communicate with cabin crew for safety instructions
the passenger cannot understand and/or follow safety instructions

Question 4

What should I be aware of when flying with a cognitive impairment?

Accepted Answer

People flying with a cognitive impairment should observe the following points:

International airports are often large with complex layouts. It is easy to become disorientated and confused. Security, customs and police checks may cause stress and discomfort. For these reasons, it is important not to overestimate the resilience of a person with cognitive impairment.

For special impairments, which may lead to a loss of memory or orientation (e.g. Alzheimer's), there is a risk that the traveller may not observe safety instructions from flight personnel. However, in case of turbulence during a flight, travellers must be able to follow safety instructions given by the crew.

If any of these points pose a risk to a traveller with cognitive impairment, we strongly recommend that they travel accompanied.

We are happy to offer an accompanying service, which may be booked in writing. Please request this from our customer service, using the form, up to 72 hours before departure.

Sensory perception

Questions about travelling with impaired sensory perception:

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