Mobility

The transport of up to 2 mobility aids (wheelchair, crutches, other type of walking aids) per passenger is free of charge on Eurowings flights. However, we ask you to register the additional service with us. This applies in particular to larger groups travelling with mobility aids, as loading and transport can be better planned by us in this way.

You can also take your mobility aid with you free of charge on Eurowings flights operated by another airline or booked through a travel agency. You can obtain information on this from the relevant airline or travel agency.

We recommend registering your mobility assistance at the time of booking – either via our mobile services or directly online. To do so, click on „Special flight assistance“ under „Additional services“ in the second step of the online flight booking. Enter the desired services for the outbound and return flight, for example the transport of a wheelchair.

Even after you have already booked a flight, you can register mobility aids such as a wheelchair online or via our mobile services until the web check-in closes. To do so, log on to eurowings.com in the „My trip“ section, click on „Add services“ and then on „Special flight assistance“. You can find more information about booking extra services online in our FAQs.

Please complete the questionnaire online and send it to assistance@eurowings.com. Also note the dimensions and weight of your mobility aid on the form. If your wheelchair needs to be loaded upright, the dimensions of the wheelchair may be subject to restrictions depending on the type of aircraft. For example, the smallest height of the freight hold of our aircraft is only 83 cm.

You are welcome to bring your own (manual/electric) wheelchair, provided the electric wheelchair is one with a leak-proof dry or gel battery. Wheelchairs with wet batteries as well as unsealed or non-spill-proof batteries are unfortunately not permitted on Eurowings flights for safety reasons.

Before departure, please ensure that the battery of your wheelchair is not connected ready for operation and that the poles are secured against a short circuit and insulated. In addition, the battery must be securely attached to the wheelchair for transport. We kindly ask you to inform Eurowings about the transport of your wheelchair at least 72 hours before departure by sending an e-mail to our Customer Service. Please send us our registration form for this purpose.

If you are transporting your own (manual/electric) wheelchair or mobility aid, please note that the loading height is restricted to 1.15 metres (Airbus A320 family) or 0.86 metres (Boeing 737-800).

For more information on the different types of wheelchair batteries and their transport conditions, see our page „Prohibited items and dangerous goods in the luggage“ in the section „Battery-operated devices“.

In compliance with ENAC’s regulation dated 17 July 2021 concerning the adoption of the technical regulations for the seat allocation of disabled persons and persons with reduced mobility and/or accompanying persons, you are entitled to a free seat reservation for flights from and to Italy if you:

have a flight booking in the BASIC fare and

are a passenger with disabilities or are accompanying a passenger with         disabilities

Passengers who have booked a fare other than BASIC can select their seat free of charge here.


Please contact our call center to book a free seat reservation or for a refund of an already booked seat reservation:

You can reach us via our toll-free service number for passengers with reduced mobility +49 800 320 320 00. Alternatively, you can send an e-mail with your request to our Customer Service.

Yes, it is generally possible to transport passengers with a cast. The prerequisite for this is that the cast was applied at least 5 days before the start of the journey. If the cast was applied less than 5 days before departure, it must have a split or expansion joint. We recommend that you obtain a medical certificate of your fitness to fly in advance and have this checked via our contact form. You are welcome to use this form for this purpose.

Your journey to the respective airport must be organised by you individually. Once at the airport please go to the check-in counter. You can use the priority check-in counter if Eurowings offers one at your airport. 

If you require an escort service before arrival at the check-in counter, please contact the individual service providers on site.

Contact person for pick-up/drop-off points at the airport

Information on arrival and departure by train

At airports, there are different transport options for passengers with reduced mobility depending on local conditions. For example, you may need to change wheelchairs to get from the airport to the aircraft, as boarding and disembarking on the same level as the aircraft is not possible at all airports.

Allow enough time for check-in and security checks to avoid unnecessary time pressure. We therefore recommend arriving at the airport 2 hours before departure. The Eurowings check-in counters usually open 2-3 hours and close 40 minutes before the scheduled departure time.

If you require the escort service only from the check-in counter, please indicate the services you have booked there so that you can be given priority. Although it is not compulsory, we ask you to inform us of the nature of your impairment (for example, mobility impairment or pacemaker) so that we can provide you with the best possible assistance.

More information about check-in can be found here.

On short and medium-haul routes, we are happy to provide you with a wheelchair on board. The prerequisite for this is that you notify us of this requirement at least 72 hours before departure. You can reach us via our toll-free service number for passengers with reduced mobility +49 800 320 320 00. Alternatively, you can send an e-mail with your request to our Customer Service.

For more information on travelling with a wheelchair, see the „Plan journey“ section on this page.

Our cabin crew will be happy to help you:

with walking or the use of the on-board wheelchair to the toilet
stowing hand luggage and assistive devices
communicating with passengers who are visually or hearing impaired

 
If you require assistance beyond this, we ask that you be accompanied by a companion of legal age who will travel with you. The following assistance cannot be provided by our staff:

Assistance with the use of the toilet
Lifting or carrying guests
Assistance with taking meals
Administering medication or supervising the taking of medication

Depending on the impairment, certain regulations apply to seat reservations for passengers on Eurowings flights.
 

Passengers with a cognitive or physical impairment:

Must not be seated in the first or last row

Must not be seated in the emergency exit rows

 

Passengers who are unable to exit the aircraft without the aid of a wheelchair (WCHC) and are travelling alone:

Must not be seated in the first or last row

Must not be seated in the emergency exit rows

Must be seated in window seats only

 

Passengers who cannot manage stairs but can walk short distances on foot (WCHS) and are travelling alone:

Must not be seated in the emergency exit rows

 

Passengers who require a mobility aid to cover longer distances on foot and are travelling alone:

Must not be seated in the emergency exit rows

 

Passengers who are travelling with an assistance dog:

Must not be seated in the first or last row

Must not be seated in the emergency exit rows

 

Information on the distribution of seats in our different aircraft types (Airbus A319 and A320) can be found here.

The local airport escort service will be waiting for you after the arrival of the aircraft and will help you on your way. Please remain in your seat on the plane until the escort service picks you up personally.

When you arrive at your destination airport, you will receive your checked in mobility aid back at the baggage conveyor belt. There may be a slight waiting time due to logistic bottlenecks.