Question 1

What services does Eurowings offer passengers with cognitive impairments?

Accepted Answer

Eurowings offers special services to passengers with visual or hearing impairments as well as passengers with cognitive impairments before, during and after the flight. To ensure the best possible preparation, please inform us of the need for assistance at the time of booking or, if possible, up to 72 hours before departure by sending your completed registration form to our Customer Service.

Question 2

Can my assistance dog travel with me in the cabin?

Accepted Answer

Recognised assistance dogs (so-called service animals/SVAN), such as guide dogs, hearing dogs, diabetic alert dogs or seizure alert dogs are permitted to travel free in the cabin on all flights operated by Eurowings.

Please register your animal by email, providing its size, age, and breed up to 72 hours ahead of departure. Please send the relevant form to our customer service.

Eurowings permits only trained assistance dogs in the cabin. Emotional support animals (ESAN) or therapy dogs are not classified as assistance dogs and travel under the standard transport conditions for pets.

Question 3

In which cases must a person be accompanied?

Accepted Answer

For safety reasons, a person with limited mobility or sensory impairment must be accompanied by an adult under the following circumstances:

The passenger ...

would be unable to evacuate independently (for example, they must be carried)
is unable to orient themselves
is unable to communicate with the cabin attendants during safety instructions
is unable to understand and/or follow safety instructions

Question 4

What assistance do passengers with reduced mobility or impaired sensory perception receive on board?

Accepted Answer

Our cabin crew will be happy to help you:

with walking or the use of the on-board wheelchair to the toilet
stowing hand baggage and assistive devices
communicating with passengers who are visually or hearing impaired

If you require assistance beyond this, we ask that you be accompanied by a companion of legal age who will travel with you. The following assistance cannot be provided by our staff:

Assistance with the use of the toilet
Lifting or carrying guests
Assistance with taking meals
Administering medication or supervising the taking of medication

Assistance

Questions about assistance before, during or after a flight:

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