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Our aim is to help you in the best way as possible. Please check your options below.

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How may we help you?

Was your flight cancelled or rebooked?

Learn more about how to deal with cancellations

Less than 72 hours

More than 72 hours

Was your flight delayed or diverted?

These are your options

Check the latest updates to your flight here and stay easily informed about what to do next.

Learn more about how to deal with delays here and here  how to deal with flight diversions.

Did you book your flight via a travel agency or a tour operator?

It may be that not all services are available. For full support, please reach out to your tour operator.

Find out the fastest way to handle your request

Quick tips

Do you require medical help?

Please submit a request via our Contact Form for medical assistance more than 72 hours before departure.

What you can do if your baggage is lost or damaged

Contact Eurowings baggage tracing at the airport or use the baggage self-service.

Learn about your passenger rights

You can find all information about reimbursements and our other services here.

Status of your written request

After receiving an automatic reply, we ask for your patience. Your request will be processed.

Contact Form

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You can find detailed information about how your data is processed in our privacy policy. You can find our privacy policy here.

Eurowings Call Center

 

Before calling, please read our FAQs to understand all your self-service options

Visit the FAQ

Longer waiting times for calls to the Eurowings Call Center

To avoid waiting on the line, you can add additional services to your booking here and handle many other requests online, such as flight changes, for example. Alternatively, you can always send your request via the contact form. We will do our utmost to respond to your request as soon as possible.

Our call center is there for you every day from 06:00 h to 24:00 h (CET).

+49 (0)221 599 882 22

 

Our Service Center holiday hours for Christmas and New Year’s:

24.12.2024: 08:00-20:00 h
25.12.2024: 08:00-20:00 h
26.12.2024: 08:00-20:00 h
31.12.2024: 08:00-20:00 h
01.01.2025: 08:00-20:00 h

 

 

Volotea Call Center

For more assistance with your Volotea flight, please visit the following link:

Volotea