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Analysis, access to and storage of information on your device. With the help of analysis cookies, we can analyse our performance to give you a better online experience and evaluate the efficiency of our campaigns.
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Ultimately, marketing cookies are issued by third-party companies that use your data to produce target group lists in order to deliver targeted advertising on social media and online.
You are free to decide whether to give consent or withdraw it at any time by clicking on the “Change cookie settings” link at the bottom of each page. You can select your preferred processing options by going to “My settings” and confirming these by clicking on “Save selection”. For more information, including information about processing by third-party providers, please read our data protection and cookie Information.
Note: You can have your claim reviewed 2 days after your arrival.
In the case of a so-called codeshare flight, i.e. a flight offered by several airlines under their own flight number, your claim is always directed against the airline that actually operated the flight. You can find more information here.
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We have found your flight.
Now please enter your booking data.
Important: You need to type your first and last names precisely as they appear on the booking confirmation. Otherwise the system will not be able to find you.
The personal data you provide will only be collected, processed and used to check your entitlement to compensation in accordance with EU Regulation 261/2004, Art. 7 and to fulfil it in the event of an entitlement. You can find further information in our privacy policy.
Please ensure that your bank details (IBAN) are correctly entered. If you give your bank details incorrectly, it will not be possible to make a payout.
Your personal details
Flight number
Departure date
Booking code